RSS FeedWhatInvestment reveals winner of Best Customer Service Provider
05/07/2005
Readers of WhatInvestment magazine have voted Alliance and Leicester the Best Customer Service Provider.
The poll, part of the 2005 Readership Awards, puts Alliance and Leicester ahead of many major high street banks and Building Societies, praising it for providing a friendly and efficient service.
Stephen Leonard, director of mortgages, savings and investments, said: "As well as providing good value, straightforward products, we aim to deal with customers in a friendly and approachable way, recognising the relationships we have with them."
He went on to say how "delighted" he was at winning the readership award, and pointed out that customers who have actually experienced the range of products and services available from Alliance and Leicester voted for it.
The annual award from the consumer magazine aims to reward the companies that are currently providing the best products and savings levels.
"We constantly review our customer service processes to ensure that the customer experience is as quick and helpful as possible," Mr Leonard added.
"We believe that our pledge to keep our call centres in the UK further emphasises our commitment to providing a first class service to our customers."
Mr Leonard attributed the recognition to a focus on customer service and said it was "the key to the success of our business".
The poll, part of the 2005 Readership Awards, puts Alliance and Leicester ahead of many major high street banks and Building Societies, praising it for providing a friendly and efficient service.
Stephen Leonard, director of mortgages, savings and investments, said: "As well as providing good value, straightforward products, we aim to deal with customers in a friendly and approachable way, recognising the relationships we have with them."
He went on to say how "delighted" he was at winning the readership award, and pointed out that customers who have actually experienced the range of products and services available from Alliance and Leicester voted for it.
The annual award from the consumer magazine aims to reward the companies that are currently providing the best products and savings levels.
"We constantly review our customer service processes to ensure that the customer experience is as quick and helpful as possible," Mr Leonard added.
"We believe that our pledge to keep our call centres in the UK further emphasises our commitment to providing a first class service to our customers."
Mr Leonard attributed the recognition to a focus on customer service and said it was "the key to the success of our business".